Need Assistance?
If you still got questions, our team is always here to help.
1300 000 220

Frequently asked questions

Have questions? Find them here.
How can I cancel the service?

You can cancel our service in your profile by clcking to "Delete account" (link lehet itt is). Your subsrciption will automatically renew for the next 30 days unless you cancel it before the expiration date.

How long does my subscription last for?

Your subscription is valid for 30 days from the date of payment and it will renew automatically unless you cancel it 5 days before the expiration date.

What do I get if I subscribe?

You can find our offers under Pricing (linkesítve legyen), where you can read a detailed description of the contents of different plans.

How can I subscribe?

In order to suscribe simply click on "Start for free" button, and register. You have the option to select one of the paid plans, but there is no need to do so right now. Create an account under the Free Plan and try Smuc. We guarantee you'd love it!

How can I record my broadcast and embed it after?

You may choose that you want to record your stream or not while setting up the stream on the dashboard. You can reach the recorded video if you press the "Embed recording" button. In this case, you cannot stream live, you may embed the video along with the product list to your site.

Can I use Smuc together with more people?

Several people can log in to Smuc profile at the same time (e.g. someone is presenting while the other person is moderating the chat, etc.), BUT only with the same login details. So in this case, you have to provide your login details to those people who would use the service in parallel.

What is the purpose of the mobile app and how do I install it?

The mobile app can be downloaded from Google Play Store for Android and from the App Store for iOS. You can create your broadcast and then stream live from your phone by using the app.

What happens if my viewer count exceeds the free limit?

The limit can be exceeded only if you enabled it when you created the broadcast. In this case, you have to pay for each user that exceeds the number of free viewers specified in your plan you have chosen. This amount will appear in your Smuc profile and will be billed montly.

How can I embed the broadcast to my SM sites?

When you create the broadcast, you can insert the YouTube and Facebook URL to the fields provided for that. When you start streaming, the live broadcast appears on your website as well as on your YouTube and Facebook channels. Please note that the product list and the chat will not appear on these interfaces.

How can I embed the stream to my website?

After creating the broadcast, you can request the embedding code by clicking on the "Embed live stream” button. You have to paste this code to your website, where you want to appear the stream. If you want the stream being displayed everywhere on your website, you have to paste it to the "head” section or use Google Tag Manager. Don’t worry, the player and the code will be invisible till you start streaming.

How can I create a stream?

You can create a stream on the Dashboard. Based on your plan, there are different setup possíbilities. You can also copy the embedding code of your broadcast.

Where can be livestream shopping events viewed?

Primarily the streams can be viewed on those websites, where they are embedded. In addtion, it can be re-streamed on Facebook and YouTube channel as well.

Is it possible to stream my broadcast paralelly?

The broadcasts can be streamed in real time, parallely on Facebook, Instagrram, YouTube and Twitch.

What can I do if I have a problem?

If you have any problem while using Smuc, please let us know by email: and we will contact you.

What do I need to create a livestream shopping event?

From technical point of view, all you need is a camera, the list of products to be embedded, someone who performs, and Smuc. However we recommed you to prepare before the stream, so you can present to you customers in the best way.

Is Smuc compatible with ecommerce interfaces like shoprenter and shpify?

Smuc is compatible and functional with any website. You just need to copy and paste the embed code and the stream will appear on the website. Soon it will be even easier since Smuc could be connected to Shoprenter, Shopify, etc. with a plugin.

Why use Smuc?

Smuc provides a comprehensive solution for webshops to get closer to their customers and provide them the most relevant information.
Among the livestream methods, Smuc is the easiest to use, since there is no need for any technical knowledge to create and embed streams.