How can I record my broadcast and embed it after?

You may choose that you want to record your stream or not while setting up the stream on the dashboard. You can reach the recorded video if you press the "Embed recording" button. In this case, you cannot stream live, you may embed the video along with the product list to your site.

Can I use Smuc together with more people?

Several people can log in to Smuc profile at the same time (e.g. someone is presenting while the other person is moderating the chat, etc.), BUT only with the same login details. So in this case, you have to provide your login details to those people who would use the service in parallel.

What is the purpose of the mobile app and how do I install it?

The mobile app can be downloaded from Google Play Store for Android and from the App Store for iOS. You can create your broadcast and then stream live from your phone by using the app.

What happens if my viewer count exceeds the free limit?

The limit can be exceeded only if you enabled it when you created the broadcast. In this case, you have to pay for each user that exceeds the number of free viewers specified in your plan you have chosen. This amount will appear in your Smuc profile and will be billed montly.

How can I embed the broadcast to my SM sites?

When you create the broadcast, you can insert the YouTube and Facebook URL to the fields provided for that. When you start streaming, the live broadcast appears on your website as well as on your YouTube and Facebook channels. Please note that the product list and the chat will not appear on these interfaces.

How can I embed the stream to my website?

After creating the broadcast, you can request the embedding code by clicking on the "Embed live stream” button. You have to paste this code to your website, where you want to appear the stream. If you want the stream being displayed everywhere on your website, you have to paste it to the "head” section or use Google Tag Manager. Don’t worry, the player and the code will be invisible till you start streaming.

How can I create a stream?

You can create a stream on the Dashboard. Based on your plan, there are different setup possíbilities. You can also copy the embedding code of your broadcast.